Please read these Terms of Use carefully before using
ConnectiveOne (Kwizbot) – a modular software program designed for building communication scenarios and chatbots in connected channels with an open API ("Terms", "Terms of Use") on the website
https://www.connectiveone.io, access to which is provided by the Representatives listed in the Representatives section of the Offer on the website
https://www.connectiveone.io in the "Contacts" section ("Representative", "We", "Our").
The name ConnectiveOne is the result of the rebranding of the previous (old) name of the Program, Kwizbot. Henceforth, the term "ConnectiveOne (Kwizbot)" will be used in the text.
Your access to and use of ConnectiveOne (Kwizbot) is subject to your agreement with and compliance with these Terms. These Terms apply to all visitors, users, and other individuals who use or access ConnectiveOne (Kwizbot).
By accessing or using ConnectiveOne (Kwizbot), you agree to comply with these Terms. If you do not agree with any part of the Terms, you will not be able to access ConnectiveOne (Kwizbot).
These Terms of Use define the conditions for using ConnectiveOne (Kwizbot), including responsibility, privacy policy, cookie policy, and anti-spam policy with you as the user of the Program ("User", "You").
The terms of paid use of ConnectiveOne (Kwizbot) are additionally governed by a separate Service Agreement in the field of information technology and software, which is concluded with you under the terms of the public offer agreement.
1. DEFINITIONS
1.1. ConnectiveOne (Kwizbot) - a modular software program designed for building communication scenarios and chatbots in connected channels with an open API (hereinafter referred to as the Program).
1.2. Modules of ConnectiveOne (Kwizbot):
- Operator Panel – a module that allows a user with the "operator" role to engage in dialogue and send messages to chatbot users in any available channel or handle tasks (tickets).
- Scenario Builder – a module that allows for configuring chatbots and interacting with the ConnectiveOne (Kwizbot) scenario – creating and setting bot parameters, as well as providing a visual interface for managing the bot’s scenario.
- Actions – a separate block in the Scenario Builder that allows for individual processing of user data and integration of ConnectiveOne (Kwizbot) with other systems for data retrieval/transmission.
- Categorizer – a separate Action block in the Scenario Builder that allows defining the topic of messages from website/visitor chatbots without involving an operator. Once the topic is defined, the Categorizer allows for personalized routing of the user service scenario for each specific topic, such as a separate bot scenario, connecting an operator with the Copilot module, adding an automated response with the Fastline module, etc. In its operation, the Categorizer relies on OpenAI models and requires linking an OpenAI API KEY, which the Customer must register and pay for according to OpenAI's pricing plans at
https://openai.com/pricing.
- Website Widget – a module that allows placing a widget on any connected website through which a website visitor can interact with the chatbot and engage in dialogues with an operator.
- Custom Data – a module that allows creating and storing data in the ConnectiveOne (Kwizbot) database for future use in scenarios.
- Contact Centre PRO - модуль, що дозволяє отримувати розширену статистику по роботі користувачів з роллю "оператор", таку як робочий час оператора, звіт за робочим часом операторів, статистика за операторами та тематиками, NPS звітів, деталізація діалогів у розрізі операторів та тематик.
- Fastline – a module that allows automatically responding to questions from website visitors/chatbots without involving operators. The module uses a knowledge base that the user fills in independently. In its operation, Fastline relies on OpenAI models and requires linking an OpenAI API KEY, which the user must register and pay for according to OpenAI's pricing plans at
https://openai.com/pricing.
- Copilot – a module that offers the user of the Operator Panel module (the operator) the most relevant response to a website visitor/chatbot query, considering the tone and style of the request. The operator independently decides whether to send the suggested response to the visitor, edit it before sending, or completely reject it. The module uses a knowledge base that the user fills in independently. In its operation, Copilot relies on the Fastline module and OpenAI models, and requires linking an OpenAI API KEY, which the user must register and pay for according to OpenAI's pricing plans at
https://openai.com/pricing.
- Mailings Module – a module that allows sending messages (including media files) to all or specific subscribers of the chatbot through the available channels of the Program.
- OCR ConnectiveOne (Kwizbot) – an API service for extracting/reading fields from document photos uploaded by users to chatbots or associated services or applications.
- ConnectiveOne (Kwizbot) Live Cart – a web module of ConnectiveOne (Kwizbot) that enables video calls between two chatbot participants (client and operator) or in associated bot services and applications. It allows for saving video recordings of the call, including specific frames, and customizing additional interface features for both the client and the operator.4o mini
- SDK ConnectiveOne (Kwizbot) – the mobile version of ConnectiveOne (Kwizbot) for devices running on Android and iOS operating systems. The development used the open-source framework Flutter.
Unique username (login) – a symbolic code used to interact with the Program. It is provided to the user once upon connection to the Program, is unique for each user, and is retained for the entire duration.
1.3. Access – the right to use the Program as a whole and/or its individual Modules under the terms defined by these Rules.
1.4. Representative – a person listed in the list of representatives in the Offer on the website
https://www.connectiveone.io, who has the right to use the Program and grant access to it to third parties.
1.5. User – a physically capable adult individual or a legal entity that has been granted the right to use the Program as a whole and/or its individual Modules to the extent and under the conditions provided by these Rules.
1.6. Territory – an unlimited area to which the rights to use the Program as a whole and/or its individual Modules, granted in accordance with these Terms, apply.
2. SUBJECT OF THE TERMS2.1. These Terms are legally binding. If you wish to use the Program, you must fully and unconditionally accept all the terms of these Terms, as well as the conditions of the "Privacy Policy" available at
https://www.connectiveone.io/en/privacypolicy, and the "Cookie Policy" available at
https://www.connectiveone.io/en/cookies. The Privacy Policy and Cookie Policy are inseparably linked to these Terms and may be updated from time to time.
2.2. To use the Program, the User must enter into a Service Agreement in the field of information technology and computer programs with the Representative, which is concluded under the terms of the public offer agreement available at
https://www.connectiveone.io/en/offer, and receive an invoice for payment for access to the Program with the selected parameters. After payment, the User will receive access to the Program with the chosen parameters in the form of a unique login and password. Access is granted from the first day and is valid until the last day of the period specified in the invoice and paid by the Customer.
2.3. The User is not entitled to use the Program and/or its individual Modules for purposes or by means not specified in these Terms, and/or for purposes and methods that violate these Terms.
2.4. The right to use the Program, granted in the manner specified in paragraph 2.2 of the Terms, can be exercised by the User within the Territory (paragraph 1.6) for the duration of the Access period paid by the User, which cannot be less than one month.
2.5. The User is prohibited from transferring their login and password to third parties or otherwise providing third parties with the ability to use the Program.
2.6. The Program is not sold or transferred to the User as ownership or in any other way. Access to the Program grants the User the right to use the Program with selected Modules and usage parameters within the paid period. The User is not permitted to sell or otherwise transfer the rights to use the Program obtained under these Terms.
3. USE OF API SERVICE3.1. The use of the Program by the User is carried out by obtaining a unique login and password, followed by the use of the selected and paid Modules and/or parameters of the Program in accordance with their functional purpose.
3.2. The User can use the Program provided that the login and password are entered correctly and there is internet access.
3.3. The integration of the Program with the User's applications, systems, and services is not included in the cost of Access.
3.4. It is prohibited:
- Integration of the Program's functions into third-party websites and services, except in cases where such integration is explicitly allowed by the Representative or the Program's developer;
- Perform actions aimed at misleading the Representative or other Users;
- Use the Program on behalf of or instead of another person, except in cases where such a person has granted the User such authority based on a power of attorney or another legal document executed in accordance with the law;
- Disclose the technology or decompile the Program, except in cases and to the extent that such actions are unequivocally permitted by applicable law, regardless of the presence of this restriction in the Terms.
3.4. It is prohibited to grant the right to use the Program to a third party, unless otherwise specified in a special agreement with the Representative. Such a transfer of the right to use the Program cannot be indirect, for example, through assignment, etc.
3.5.The User guarantees that their use of the Program does not infringe upon the rights of others.
4. RIGHTS AND OBLIGATIONS:4.1. The User has the right to
4.1.1. Use the Program under the terms and to the extent provided by these Rules and the Service Agreement in the field of information technology and computer programs, which is concluded between the User and the Representative under the terms of the public offer agreement.
4.1.2. Contact the Representative for technical and consulting support related to the use of the Program under the terms of paid support according to the Service Agreement in the field of information technology.
4.2. The user is obliged to:
4.2.1. Timely and fully pay for the right to use the Program with selected Modules and parameters, in accordance with the Service Agreement in the field of information technology and computer programs, which is concluded between the User and the Representative under the terms of the public offer agreement.
4.2.2. The user must not engage in any actions that could lead to the disruption of the Program's functionality.
4.2.3. The user must not damage, block, overload, or otherwise harm the networks and servers where the Program is hosted. In the event of such actions, the user is obligated to compensate for the damages caused, and the Representative has the right to suspend the user's access to the Program until the user ceases such activities and the damages are properly compensated.
4.2.4. The user is responsible for bearing all costs associated with access to the internet, traffic fees, and so on.
4.3. The Representative has the right to:
4.3.1. Suspend the User's Access to the Program and/or its individual Modules in cases of necessary preventive (scheduled) and maintenance work, which will be planned for a time that causes the least harm to the User, and to inform the User about this by email provided during the conclusion of the Information Technology and Computer Program Services Agreement between the User and the Representative, based on the terms of the public offer agreement, no less than 2 (two) business days before the date of such work.
4.3.2. Update the versions of the Program;
4.3.3. Receive payment from the User for granting access to the Program.
4.4. The Representative is obligated to:
4.4.1. Provide the User with the right to use the Program with the selected Modules and/or parameters in accordance with the ordered and paid service access to the Program, as per the signed Service Agreement in the field of information technologies and computer programs, concluded between the User and the Representative under the terms of the public offer agreement;
4.4.2. Guarantee that the acceptance of the Rules does not infringe the exclusive property rights of the Program's developer;
4.4.3. Provide the User with consulting support related to the use of the Program through communication channels and under the conditions specified in the Information Technology Services Agreement, except for the time;
4.4.4. Keep confidential information received from the User secret, not disclose, not publish, and protect it from access by third parties (except in cases provided by applicable law).
5. PAYMENT PROCEDURES5.1. The payment terms and procedures for accessing the Program are governed by a separate Agreement on the Provision of Services in the Field of Information Technology and Computer Programs, which is concluded between you and the Representative under the terms of the public offer agreement.
6. LIMITATION OF LIABILITY6.1. Access to the Program is provided to the User on an "as is" basis in accordance with the generally accepted principle in international practice. This means that the Representative is not liable for any issues arising during access, updates, support, or use of the Program (including compatibility issues with other software products), any mismatch between the results of using the Program and the User’s expectations, or for any consequences caused by such use or non-use of the Program. The Program is not designed and cannot be used in information systems operating in hazardous environments or servicing life-support systems, where a failure could pose a risk to human life or cause significant material damage.
6.2. The User bears full responsibility for the content and form of messages, as well as the accuracy, reliability, completeness, legality, quality, and content of the informational materials processed using the Program.
6.3. The User is responsible for keeping their authorization data for the Program, including the unique username (login) and password, confidential. Actions performed using the Program with the User's authorization data will be considered as actions taken by the User.
6.4. The information provided by the Representative in their activities in the form of news, press releases, and other informational materials is considered accurate as of the date of its creation. Due to subsequent events and the passage of time, some of this information may become incomplete or inaccurate. However, the Representative will take reasonable and economically justified measures to update or remove it.
6.5. The user is provided with information about various projects and upcoming events related to the Program, its experimental features, etc. However, such information will always be preliminary, and actual events and circumstances may differ due to the influence of various factors.
7. RESPONSIBILITY7.1. For failure to perform or improper performance of their obligations under these Rules, the responsible party shall bear the liability as defined by these Rules and applicable legislation.
7.2. The Representative's liability for any of the provisions (conditions) of the Rules is limited to the amount of 10.00 euros. These limitations do not apply to those types of liability that cannot be excluded or limited under applicable law.
7.3. The use of the Program by the User in a manner not provided for by the Rules or exceeding the granted rights constitutes a violation of the rights of the Representative and/or the developer.
7.4. Under no circumstances shall either party be liable to the other party for any lost profits, income, or indirect, special, incidental, or punitive damages, whether arising from contract or tort, and regardless of the theory of liability, even if the party has been advised of the possibility of such damage. The above disclaimer of liability shall not apply to the extent that it is prohibited by law.
7.5. In the event that third-party claims are made against the User in connection with the User's violation of the terms of these Rules, the User agrees to immediately notify the Representative and resolve such claims independently, at their own expense and without involving the Representative, or take other actions that prevent the Representative from incurring costs and damages. The Representative has the right to take independent measures aimed at protecting their reputation or resolving the claims. In this case, the User is obligated to reimburse all costs incurred by the Representative (including court costs, fines, legal fees, and/or legal assistance expenses).
7.6. All penalties provided for in the Rules are calculated for the entire period of delay.
8. CONFIDENTIALITY8.1. The Parties undertake to maintain the confidentiality of documentation and information within the framework of these Rules. The Parties will take all necessary measures to prevent the full or partial disclosure of the specified information or the acquaintance with it by third parties without prior mutual agreement. Only those persons from the Parties' staff or authorized persons, who are directly involved in the fulfillment of obligations under these Rules, may have access to the provided documentation and information.
8.2. Upon a separate request from the User addressed to the Representative, and also after the termination of the Rules, the Representative will delete all data and backup copies containing the User's personal information from their information carriers.
8.3. The fact of accepting the Terms is not considered confidential information. The User has the right to inform an unlimited number of individuals that they are using the Program during the term of the Terms.
8.4. To avoid any doubts, any oral or written exchange of information, correspondence, or requests for the fulfillment of the Terms by the Parties is confidential.
8.5. To ensure compliance with GDPR requirements, the processing of personal data will be organized in accordance with applicable legislation and the Privacy Policy.
9. PROTECTION OF GRANTED RIGHTS9.1. Throughout the entire duration of these Terms, the User agrees not to dispute any intellectual property rights of the Representative and/or the Developer and not to assist in doing so.
9.2. The User agrees to immediately notify the Representative of any cases of unlawful use of the Program by third parties that become known to the User.
9.3. In the event that the User is faced with claims or lawsuits regarding the violation of third-party intellectual property rights in connection with the use of the Program, and provided the User is not at fault, the User agrees to immediately notify the Representative, and the Representative will take measures to resolve such claims.
10. FORCE MAJEURE CIRCUMSTANCES10.1. The parties are exempt from liability for partial or complete non-fulfillment of their obligations under these Rules if their performance is hindered by extraordinary and insurmountable circumstances of force majeure under the given conditions.
10.2. Force majeure circumstances are understood by the parties as circumstances such as earthquakes, fires, floods, other natural disasters, epidemics, accidents, explosions, military actions, as well as changes in legislation that have led to the impossibility of the parties fulfilling their obligations under these Terms.
10.3. In the event of force majeure circumstances that prevent one party from fulfilling its obligations under these Rules, it is obligated to immediately notify the other party after the occurrence of such circumstances. In this case, the deadline for fulfilling obligations under these Rules will be extended for the duration of the force majeure circumstances.
10.4. If the force majeure circumstances persist for 1 (one) month, either party has the right to unilaterally refuse to fulfill the Rules by sending a notification to the other party, specifying the date of the refusal.
11. LAW APPLICABLE. DISPUTES11.1. The law of Ukraine applies to these Terms.
11.2. The parties will make every effort to resolve any disputes or disagreements that may arise between them regarding these terms or in connection with them through negotiations. If no agreement is reached, disputes between the parties regarding these terms or in connection with them will be resolved in court at the location of the defendant.
12. TERM OF VALIDITY AND CONDITIONS FOR TERMINATION OF THE TERMS12.1. The Terms come into effect from the moment of acceptance of their terms by the User and remain valid for the entire period of the User's use of the Program until the expiration of the access provision period, provided that the User properly complies with the terms of these Terms.
12.2. In the case of no activity by the User in the Program and/or no payments for access to the Program for a period of 1 (one) calendar year, the Representative has the right to refuse the User subsequent access to the Program, delete the User's data, thus terminating the validity of these Terms. The Representative has the right to send the User a notification via email 30 (thirty) calendar days prior to the occurrence of this event. If the User does not respond to the sent notification requesting to prevent the deletion of their information and/or does not use the Program, the Representative bears no responsibility for the preservation or non-preservation of the User's data.
13. OTHER TERMS
13.1. The representative reserves the right to make changes to the Terms, which may be communicated to the User via email provided during the conclusion of the IT services and software agreement, concluded between the User and the Representative under the terms of a public offer agreement, or by posting such information on the website, 10 days before the changes take effect. The User has the right to refuse acceptance of the changed Terms, not to order, pay for, or use the Program and/or its individual Modules, in which case the Terms will be considered terminated. By using the Program, the User confirms their acceptance of the Terms in the latest version.
13.2. The parties consent to the processing, collection, and storage of their personal data in accordance with the provisions of applicable legislation.
13.3. In the event that any provision of the Terms becomes invalid or unenforceable, all other provisions of the Terms shall remain in effect.
25.09.2024
