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The best AI solution with an intuitive operator panel for contact centers with 10+ agents
One-click integration with
+ support for custom channels
Routine requests are handled automatically, reducing the operator's workload
Create personal reports and focus on key data
The AI chatbot will handle requests 24/7
An omnichannel contact center is a modern customer service system that integrates all communication channels into a single platform. This allows customers to reach out in the most convenient way—whether by submitting a request, chatting on the website, messaging via messenger, social media, or email. Omnichannel support helps businesses stay closer to their customers, respond quickly to their needs, and deliver a high level of service
Omnichannel operator panel unifies all your dialogs in one interface, will allow you to effectively manage groups of operators and provide the following capabilities:
Access to all channels of communication with customers
Group conversations on different topics
Collecting information and saving the history of communication with the client
Сopilot that provides response recommendations in dialogues
Client identification before communication begins
Grouping users by topics and automatic distribution of requests among operators
Are your channels still disconnected, with requests processed separately? ConnectiveOne ensures seamless integration and simplifies the process
Your employees spend too much time processing standard and recurring requests
You want to track conversions and improve the efficiency of timely application processing
With Copilot, your customers get answers to their questions faster, as it works alongside the operator as an efficient ‘co-pilot’
It independently handles common customer inquiries using the corporate knowledge base
Connecting all communication channels for maximum customer reach
With various CRM and ERP systems, FTP servers, and databases
Easy purchases and bill payments via Google Pay and Apple Pay
Automatically determines the user's inquiry category and directs them to the appropriate branch of the workflow
Create custom dashboards to monitor key data on customers and operators
Configure processes and launch them from the operator panel. Automate routine operator actions, such as creating a lead card or checking order status
Allows you to modify the code logic and run it in a secure environment without affecting the core of the application
The module allows administrators to add and modify fields for displaying information in the admin panel and enables the bot's script to store and display the necessary data
Build your unique customer service flow
Make communication even more convenient by integrating voice channels
And many other leaders
Monthly payments, implementation packages and additional services
Any questions left?