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Keep all customer communication through messengers in one convenient place
Customers are increasingly avoiding phone calls. They prefer correspondence over calls, opting for various communication channels.
Omnichannel allows you to integrate all communication channels with customers into a single system, which is a crucial part of contact center operations, especially in e-commerce. With the ConnectiveOne omnichannel platform, you can unify WhatsApp, Telegram, Viber, Facebook, widgets, and any other communication channel of your choice into one window.
While there are ongoing discussions in the business world about which messenger to choose for customer communication, with ConnectiveOne, you don’t have to choose!
Your operators will be able to interact with all messengers and widgets from a single interface.
ConnectiveOne is a reliable platform for multi-channel contact centers that effectively handles complex tasks.
One-click integration with
+ support for custom channels
The messenger aggregator brings all your customer communication channels together in one convenient platform. It acts as a single window through which you can view and manage all messages coming from different messengers (Telegram, Viber, Facebook Messenger, WhatsApp, etc.)
Advantages of using a messenger aggregator:
Your customers prefer to communicate via instant messengers rather than over the phone. Provide them with top-tier service, and we'll take care of your convenience!
With Copilot, your customers get answers to their questions faster, as it works alongside the operator as an efficient ‘co-pilot’
It independently handles common customer inquiries using the corporate knowledge base
Connecting all communication channels for maximum customer reach
With various CRM and ERP systems, FTP servers, and databases
Easy purchases and bill payments via Google Pay and Apple Pay
Automatically determines the user's inquiry category and directs them to the appropriate branch of the workflow
Create custom dashboards to monitor key data on customers and operators
Configure processes and launch them from the operator panel. Automate routine operator actions, such as creating a lead card or checking order status
Allows you to modify the code logic and run it in a secure environment without affecting the core of the application
The module allows administrators to add and modify fields for displaying information in the admin panel and enables the bot's script to store and display the necessary data
Build your unique customer service flow
Make communication even more convenient by integrating voice channels
Omnichannel solutions allow you to automate routine tasks, boost employee productivity, and reduce costs. By integrating all communication channels — from social networks to email — into a single platform, you can process customer requests more efficiently, increase sales, and enhance service. By choosing omnichannel solutions, you're investing in the future of your business!
And many other leaders
The ConnectiveOne platform's features allow you to create a fully functional virtual call center without the need for specialized equipment, as the service easily integrates into your existing software infrastructure.
We already meet the needs of companies in various areas:
ConnectiveOne is suitable for automating any business processes related to communication. Want to implement an omnichannel contact center?
Book a demo of platform or send us your questions.
Any questions left?