An indispensable tool for business, allowing simultaneous communication across multiple channels
The more information about you comes from different sources, the more often you share about yourself and use additional resources to attract new and retain existing customers, the faster your audience grows.
Omnichannel is not only about attracting new customers but also providing high-quality service across all platforms. For the consumer, your tone of voice must be consistent at every stage of interaction with the brand, including all stages of their journey through the sales funnel.
We’ve already mentioned a solution that helps businesses integrate and manage different communication channels through a unified interface — the omnichannel platform for operators. Now, let’s talk about the capabilities of omnichannel chatbots, which have been top digital trends for several years.
A chatbot is software that simulates real-time communication with a person via chat or messenger, responding to user queries. It can use both standard instant replies (when the user selects the desired menu item) and various elements such as product cards with buttons, videos, surveys, galleries, as well as artificial intelligence tools, depending on the functionality of the messenger or chat and your specific needs.
For a business, a chatbot is not just a trend but also a powerful tool for optimizing workflows and improving customer engagement.
Handles typical customer inquiries, reducing the workload on agents, speeding up service, and lowering staffing costs.
Use newsletters, loyalty programs, provide feedback to your audience, and discover new opportunities for business growth.
Chatbots for insurance registration, chatbots for gyms that help create and follow a personalized workout plan, bots for booking appointments at salons or medical centers, concierge chatbots, and others.
An omnichannel chatbot, in particular, helps generate reports on activity across different messengers, synchronize work between departments (e.g., HR and accounting, marketing and sales), and more.
Expand your business presence with a chatbot that works simultaneously across multiple popular messengers. In 2024 Telegram reached an audience of 900 million users, Viber is used by 260 million people, and Facebook Messenger achieved an impressive 1 billion users.
Among them are your customers and potential leads. Combine all communications into a single channel to ensure effective interaction and increase conversions.
Your customers don't need to download new apps, and your business doesn't need to spend on developing them. Our chatbot integrates with popular platforms already used by millions, as well as with your corporate systems. It's a fast and efficient solution that helps optimize communications and save resources.
The chatbot easily integrates with your website, social media, and other platforms. It also allows seamless integration of automated responses with live support — upon customer request, an agent can join the conversation. This creates a comfortable interaction for users and enhances the service level.
Your customer receives the necessary information in just a few seconds. This is critical for business, as a 5-10 minute wait reduces conversion chances by 4 times, and 30 minutes lowers them by 21 times. Our chatbot ensures an instant response, maintaining customer interest and loyalty.
By tracking query statistics, ratings, and reviews, you gain a deeper understanding of your audience's needs and preferences. The chatbot can recommend new products based on customers' purchase history, popular items, and other data. This helps personalize the experience and enhance customer satisfaction.
Quality service directly impacts customer loyalty. A chatbot with a well-configured sales funnel can significantly increase conversion rates. The key is to create an effective flow: guide the user to the right path, provide clear answers to their questions, and address their main needs. This will greatly improve the chances of a successful deal.
Planning to implement an omnichannel strategy? Trust our team to create your chatbot and get:
By integrating the omnichannel bot from ConnectiveOne, you get a powerful tool for instant communication with users. Your customers will be able to interact with you 24/7, receive up-to-date information about services and products, personalized recommendations, newsletters, and reviews.
Contact us — we'll create your unique product together!
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