Chatbots for insurance, virtual assistants, and eCommerce bots in the most popular messenger. Check out our case studies below.
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In 2024, the number of active Telegram users reached 900 million, securing the messenger third place among the most popular communication apps in our region and fifth place globally.
Telegram is also a powerful tool for business. Many companies have successfully integrated chatbots that enable 24/7 customer communication, trigger-based messaging, analytics, and even function as full-fledged online stores.
Telegram chatbots help effectively attract new customers worldwide, while news broadcasts keep regular users engaged with your company.
A chatbot acting as a virtual manager can effectively replace a team of operators, providing uninterrupted 24/7 support.
Launch chatbots in Telegram without developing separate apps—an efficient and convenient solution for quickly testing customer acquisition methods.
We solve business tasks of varying complexity and provide custom solutions
Express publication of a Telegram chatbot within 24 hours
Chatbot development in 1-2 weeks
Ensuring secure purchases and bill payments through a Telegram chatbot
DTEK, one of the leaders in Ukraine's energy sector, supplying electricity to millions of consumers, faced the need to improve customer service.
The main issue was the excessive load on call centers, especially during emergency and scheduled power outages.
Collaboration with ConnectiveOne significantly reduced the load on the call center. Customer wait times on the line decreased substantially, as a large portion of inquiries were handled by chatbots. Clients began receiving timely notifications about power outages, increasing their awareness.
A chatbot is an effective tool for customer communication that automates service processes in Telegram. Interacting with such a bot is almost identical to regular messaging with other users in the messenger. Typically, a chatbot asks clients questions and offers query options in the form of buttons. Additionally, the bot can receive attachments such as images or PDF files.The complexity of the bot depends on your needs — basic setups can be done without developers by creating a simple chatbot using builders within a few hours. More complex configurations require a specialist.
Telegram is one of the most popular messengers in the world. In August 2023, the number of monthly active users exceeded 800 million, and in 2024 it reached 900 million. Telegram is also very popular in Ukraine, with over 10 million Ukrainians using the messenger, according to data.
Telegram is a secure tool for communication with clients due to its high level of encryption and data protection.
Chatbots have found applications in virtually all industries. They effectively handle orders in restaurants, organize delivery, provide consultations on financial and insurance matters, support call center operations, and assist large companies with numerous clients. Additionally, chatbots are actively used in education, providing access to quality e-learning.
Absolutely, a Telegram chatbot can easily be integrated with CRM systems, accounting systems, and payment processing systems. It also allows for connecting an operator to dialogues, as well as integrating additional services through APIs, such as document recognition via photos, search systems, and other functionalities.
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