Your online store, insurance agent, virtual banker, support service, or mini-website in the most popular messenger
One-click integration with
+ support for custom channels
1B
Around 1 billion mobile device users worldwide choose Viber as their primary messenger for communication. Viber chatbots are the perfect solution for mass services and products. They provide convenient interaction with customers, allowing the use of chat buttons, adding interactive elements (such as product cards with photos, prices, and the option to purchase), and issuing invoices for payment directly within the conversation. As a result, Viber chatbots become a worthy alternative to mobile apps, offering a comfortable and familiar communication format for users.
With a chatbot, provide consultations, answer questions, and gather customer feedback in the format that suits them best
A 24/7 virtual manager for your company, ready to replace a team of employees and ensure constant availability for customers
Works without a website or app: accept orders, process payments for goods and services directly in the messenger, and organize mass mailings with minimal costs
We solve business tasks of varying complexity and provide custom solutions
A unique service for publishing a bot in Viber within 24 hours
Chatbot development in 1-2 weeks
Secure purchases and bill payments through the Viber bot
OKWINE is the largest Ukrainian chain of specialized wine stores, offering a wide range of alcoholic beverages and related products, founded in 2012.
The main task for OKWINE was to reduce the load on the hotline and provide customers with prompt consultations from specialists in real-time — without waiting, registrations, or email correspondence. ConnectiveOne platform helped achieve this goal.
"The biggest advantage of working with ConnectiveOne is the variety of features, constant contact with developers, and regular system improvements with detailed explanations."
A chatbot is a multifunctional tool for interacting with customers. From the user's side, communication with the bot looks like a regular chat in the messenger, where they can choose answers from a menu, press buttons, or enter text that the bot processes. Viber offers the ability to send "carousel" messages with scrollable elements, as well as the ability to conduct broadcasts and receive feedback. Chatbots can have both simple and complex functionalities tailored to business needs.
As of 2024, the Viber audience consists of 98% of mobile app users aged 16-55. It is the most popular messenger in Ukraine.
All chats in Viber are secured with end-to-end encryption using the Signal Double Ratchet (DR) protocol. The chatbot becomes your private communication channel, and all user data and their dialogues remain solely under your control.
A Viber bot is suitable for various business sectors, such as hotels, restaurants, delivery services, financial institutions, insurance, online stores, as well as for customer support and interaction with operators. Additionally, it is useful for HR departments, educational institutions, and any field where large-scale communication is important.
Yes, integration is possible. We provide chatbot integration with CRM systems, accounting systems, and payment processing systems. Additionally, there is the option to add an operator to the conversation and integrate other services via API, such as document recognition from photos, search engines, and much more.
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