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How Google helps us change the future of customer experience automation
IT Arena 2024, one of the largest tech events in Ukraine, was especially significant for ConnectiveOne this year. Not only did we gain valuable experience, new connections, and insights, but we also became winners, recognized by a giant like Google.
At IT Arena, the most significant moment of this autumn for us occurred: Google chose ConnectiveOne as winners among thousands of other companies! The support in the form of funding and mentorship opens up new avenues for the development of our omnichannel platform for businesses.
For us, this is not only confirmation that we are moving in the right direction, but also an opportunity to make our solutions even more advanced. Currently, our tools are actively used by enterprise businesses in Ukraine and beyond, helping optimize customer experience and improve client interaction efficiency. However, there is no limit to improvement, and we are committed to this direction!
During the event, our team had the opportunity to meet a wide range of interesting people: from potential partners to investors interested in future technologies. IT Arena is a true non-stop environment for exchanging ideas and new approaches in the field of automation. We pitched our product, which helps companies automate customer communication processes, and the interest from our peers shows how crucial this topic is at the moment.
Automation of queries is a crucial aspect of customer service. Time is the most valuable resource in everything, and especially in business. That’s why our AI product helps reduce response times to customer questions, decrease the load on operators, and, as a result, improve interaction. With the new opportunities from Google, we will be able to exponentially expand the functionality of our omnichannel platform and provide even more innovations for our partners.
Support from Google and the new experience gives us immense motivation and resources to develop our product and implement new solutions. We know that this step is very important for us, and ahead, there are even more new opportunities, events, and achievements awaiting.
